Privacy Policy

Okanagan Recreation Center ("ORC," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website, booking forms, and payment process, how we use it, and how you can contact us about it.

Who We Are

Okanagan Recreation Center is a private outdoor recreation property and activity business serving the Kelowna and Myra Canyon area.

What We Collect

Depending on how you use our website and services, we may collect:

• Your name
• Your email address
• Your phone number
• Booking details such as activity, visit date, group size, or day-camp area selection
• Order, ticket, and payment status information
• Messages you send us through forms, email, or phone
• Basic technical information such as browser, device type, IP address, and website usage data

How We Use Information

We use personal information to:

• Process bookings, tickets, and payments
• Send confirmations, receipts, and customer service updates
• Respond to questions and support requests
• Manage site access, attendance, and operations
• Prevent fraud, abuse, duplicate orders, or misuse of the site
• Maintain business, accounting, tax, and legal records
• Improve our website and booking experience

Payments

Online payments may be processed by third-party providers such as Stripe or PayPal. We do not intentionally store full credit card numbers on our website. We may receive limited transaction information such as payment status, amount paid, date, and order reference information for confirmation and support purposes.

Sharing Information

We do not sell personal information. We may share information only where reasonably necessary, including with payment processors, website hosting providers, email or technical service providers, accountants, legal advisors, insurers, or public authorities where required by law.

Storage and Transfers

Some of our service providers may store or process information outside British Columbia or Canada. By using our site or services, you understand that your information may be processed in other jurisdictions.

Cookies and Website Data

Our website may use cookies, analytics tools, and standard server logs to improve website performance, security, and booking functionality. You can usually control cookies through your browser settings.

Retention

We keep personal information only as long as reasonably necessary for bookings, customer service, recordkeeping, legal compliance, fraud prevention, and dispute handling.

Security

We use reasonable administrative and technical safeguards appropriate to the information we hold. No website or storage system can be guaranteed to be completely secure, but we take reasonable steps to protect your information.

Access and Corrections

You may contact us to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable law.

Children and Group Bookings

Where personal information about a minor is provided for a booking or activity, it should be submitted by a parent, guardian, organizer, or other authorized person, and only to the extent reasonably necessary.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

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